A lot of times, people don’t know what they want until you show it to them.
Chapter 1: What is Interaction Design?
Chapter 2: Understanding and Conceptualizing Interaction
Chapter 5: Emotional Interaction
Chapter 8: Data Analysis, Interpretation and Presentation
Chapter 9: The Process of Interaction Design
Chapter 10: Establishing Requirements
Chapter 11: Design, Prototyping and Construction
Chapter 12: Interaction Design in Practice
Chapter 13: Introducing Evaluation
Chapter 14: Evaluation Studies: From Controlled to Natural Settings